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Play error when use open subtitle and hardware acceleration #4336
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Reference: starred/jellyfin#4336
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Originally created by @lyj0309 on GitHub (Nov 8, 2022).
When i not use subtitle , it's play succeed, but when i open subtitle, it's play error
All the file of my media store are same issue
Media Info of the file
General
Unique ID : 211744332433196347869337472254762621449 (0x9F4C799C238347ACBBC0B444F0011A09)
Complete name : The.Godfather.1972.BluRay.1080p.x265.10bit.2Audio.MNHD-FRDS.mkv
Format : Matroska
Format version : Version 4
File size : 7.39 GiB
Duration : 2 h 57 min
Overall bit rate : 5 971 kb/s
Encoded date : UTC 2016-12-22 03:10:00
Writing application : mkvmerge v9.2.0 ('Photograph') 32bit
Writing library : libebml v1.3.3 + libmatroska v1.4.4
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@Main
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 57 min
Bit rate : 5 020 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.101
Stream size : 6.21 GiB (84%)
Writing library : x265 2.1+36-d216cb9b3b47:[Windows][GCC 6.2.0][64 bit] 10bit
Encoding settings : wpp / ctu=32 / min-cu-size=8 / max-tu-size=16 / tu-intra-depth=2 / tu-inter-depth=2 / me=3 / subme=5 / merange=25 / rect / no-amp / max-merge=3 / temporal-mvp / no-early-skip / rskip / rdpenalty=1 / no-tskip / no-tskip-fast / no-strong-intra-smoothing / no-lossless / no-cu-lossless / no-constrained-intra / no-fast-intra / no-open-gop / no-temporal-layers / interlace=0 / keyint=360 / min-keyint=1 / scenecut=40 / bias-for-scenecut=0.05 / rc-lookahead=60 / lookahead-slices=4 / bframes=8 / bframe-bias=0 / b-adapt=2 / ref=5 / limit-refs=3 / limit-modes / weightp / weightb / aq-mode=3 / qg-size=16 / aq-strength=0.90 / cbqpoffs=-2 / crqpoffs=-2 / rd=4 / psy-rd=1.00 / rdoq-level=2 / psy-rdoq=5.00 / log2-max-poc-lsb=8 / limit-tu=0 / no-rd-refine / signhide / deblock=-1:-1 / no-sao / no-sao-non-deblock / b-pyramid / cutree / no-intra-refresh / rc=crf / crf=21.0 / qcomp=0.65 / qpmin=0 / qpmax=69 / qpstep=4 / ipratio=1.40 / pbratio=1.30
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Audio #1
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 2 h 57 min
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 811 MiB (11%)
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 2 h 57 min
Bit rate mode : Constant
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 243 MiB (3%)
Language : Chinese
Service kind : Complete Main
Default : No
Forced : No
Text #1
ID : 4
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Language : English
Default : Yes
Forced : No
Text #2
ID : 5
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Language : Chinese
Default : No
Forced : No
Text #3
ID : 6
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Language : Chinese
Default : No
Forced : No
Menu
00:00:00.000 : en:Chapter 01
00:07:30.783 : en:Chapter 02
00:18:03.624 : en:Chapter 03
00:27:03.455 : en:Chapter 04
00:34:20.183 : en:Chapter 05
00:40:17.748 : en:Chapter 06
00:48:52.304 : en:Chapter 07
00:58:18.328 : en:Chapter 08
01:08:44.578 : en:Chapter 09
01:15:49.002 : en:Chapter 10
01:30:00.686 : en:Chapter 11
01:37:06.862 : en:Chapter 12
01:46:18.163 : en:Chapter 13
01:49:30.188 : en:Chapter 14
01:53:57.664 : en:Chapter 15
02:03:21.310 : en:Chapter 16
02:06:37.256 : en:Chapter 17
02:13:28.125 : en:Chapter 18
02:19:47.462 : en:Chapter 19
02:25:56.706 : en:Chapter 20
02:36:56.031 : en:Chapter 21
02:44:43.540 : en:Chapter 22
02:53:05.750 : en:Chapter 23
Logs
FFmpeg Logs
1.
2
3
Server System (please complete the following information):
Client System (please complete the following information):
@crobibero commented on GitHub (Nov 8, 2022):
Provide ffmeg logs
@lyj0309 commented on GitHub (Nov 8, 2022):
@crobibero I don't know where is ffmpeg log in docker ,it's seem to output to console log and i showed it
@crobibero commented on GitHub (Nov 8, 2022):
Its in the /config folder you should have mapped.
@lyj0309 commented on GitHub (Nov 8, 2022):
@crobibero Thanks , I find it and update my issue discribe.
@nyanmisaka commented on GitHub (Nov 8, 2022):
https://jellyfin.org/docs/general/administration/hardware-acceleration#intel-gen9-and-gen11-igpus
n5095 is jasper lake.
@lyj0309 commented on GitHub (Nov 9, 2022):
When i open Low-Power encoding is still not working, is
Intel Guc/Hucnot working in container?@lyj0309 commented on GitHub (Nov 11, 2022):
Finally make it work , should open Guc/Huc firmware and Low-Power encoding
@EliteElectronic commented on GitHub (Jan 5, 2023):
I am having the same issue.
Jellyfin cannot play PGS subtitles with hardware acceleration turned on.
When hardware acceleration enabled, I get below error message when playing videos with PGS subtitles.
"PGSSUB Playback Error This client isn't compatible with the media and the server isn't sending a compatible media format."
I tried playing the video on Chrome browser, Safari browser, Jellyfin Media Player APP on Roku, Jellyfin Media Player APP on iphone, and Jellyfin Media Player APP on Android phone WITHOUT any luck.
When I turned off hardware acceleration and played the exact same video files with PGS Subtitles, the video play just fine without any issues.
I found PGS Subtitles ONLY work on the Jellyfin Media Player app Windows PC version.
Why only Jellyfin Media Player app Windows PC version work with hardware acceleration turned on ??? !!!
My main player is Jellyfin Media Player APP on Roku and all of my movies are Bluray rip with PGS Subtitles.
Jellyfin team, please look into this and make hardware acceleration with PGS Subtitles work everywhere for us!
Thank you !!!
@gmelodie commented on GitHub (Dec 8, 2023):
this is funny
@felix920506 commented on GitHub (Dec 8, 2023):
@EliteElectronic It looks like you don't have hardware acceleration setup properly. Please head to our chatrooms or forum for support: https://jellyfin.org/contact