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[Issue]: Cannot Play Big Buck Bunny movie #3761
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Reference: starred/jellyfin#3761
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Originally created by @cyberb on GitHub (Apr 20, 2022).
Please describe your bug
Cannot play Big Buck Bunny movie downloaded form the official website: http://distribution.bbb3d.renderfarming.net/video/mp4/bbb_sunflower_1080p_30fps_normal.mp4
Some other movies are playing fine
Jellyfin Version
10.7.7
Environment
Jellyfin logs
FFmpeg logs
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Code of Conduct
@sourpatched commented on GitHub (Apr 21, 2022):
Jellyfin doesn't have access to that file therefore it can not play it OR there is something wrong with FFmpeg
@cyberb commented on GitHub (Apr 21, 2022):
Can you play this file? This is official blender made movie.
@sourpatched commented on GitHub (Apr 21, 2022):
I don't have it on Jellyfin but I can play it in the browser. http://distribution.bbb3d.renderfarming.net/video/mp4/bbb_sunflower_1080p_30fps_normal.mp4
It's an MP4 file, Jellyfin should have no issues in playing this.
You're missing the title issue, OS such as ubuntu and most of the logs that tell the story on what's going and and what happened.
@cyberb commented on GitHub (Apr 21, 2022):
I can add more logs if you want, but can you try playing this video in your jellyfin?
@srcrist commented on GitHub (Apr 21, 2022):
I tested it, out of an abundance of caution. The video plays fine in Jellyfin, as all MP4 files would be expected to. Your log suggests that your server cannot find the file.
2022-04-20T22:24:33Z jellyfin.server[7666]: System.ComponentModel.Win32Exception (2): No such file or directoryThis looks like a server configuration issue, not a Jellyfin issue.
@sourpatched commented on GitHub (Apr 21, 2022):
In the command line or over SSH try
sudo chown -R jellyfin /media/username(change username with servers username)@cyberb commented on GitHub (Apr 22, 2022):
I have downloaded another sample and it works from here (https://www.learningcontainer.com/download/sample-mp4-video-file-download-for-testing/)
Also I have tried to simplify the file name to bbb.mp4 still no luck.
Files are definitely there:
So now I have three files bbb does not play test is ok.
Win32Exception (2): No such file or directorymust be a result of something else, ffmpeg cannot find something, file too big ... ?I have tried other big movies and they are also fine.
I do not really need BBB but I want to understand how to debug these issues, is there a debug log level?
@srcrist commented on GitHub (Apr 22, 2022):
Yes, see here: https://jellyfin.org/docs/general/administration/troubleshooting.html
Note that the json you need to edit to enable it might be logging.json and not logging.default.json, if you have the former.
@cyberb commented on GitHub (Apr 23, 2022):
more logs
I think I understand now, ffprobe is missing as I forgot to include it in my package, will let you know after I add it.
@cyberb commented on GitHub (Apr 24, 2022):
Missing ffprobe was the issue, sorry.