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Refreshing of media libraries stopps with error #2990

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opened 2025-12-21 21:25:39 +01:00 by backuprepo · 5 comments

backuprepo commented

2025-12-21 21:25:39 +01:00

Owner

Originally created by @Battlestar1965 on GitHub (May 3, 2021).

Describe the bug
When trying to (re)scan the media libraries, the process starts, but stops after a few seconds with an error message in the log file.
The process stops after approximately 34 to 36 % according to the visible process bar.
Problem is, all the cover thumnails of the movies / tv Shows are not visible, although they ar present in the corresponding folders.

System (please complete the following information):

OS: Windows 10 Home
Version 20H2
Virtualization: [e.g. Docker, KVM, LXC] what do you mean with that?
Clients: Browser, Android on TV
Browser: MS Edge
Jellyfin Version: 10.7.2
Playback: [Direct Play, Remux, Direct Stream, Transcode]
Installed Plugins: "Bookshelf" "5.0.0.0"
"Fanart" "6.0.0.0"
"Open Subtitles" "10.0.0.0"
"Reports" "11.0.0.0"
"TheTVDB" "4.0.0.0"
"TMDb Box Sets" "7.0.0.0"
"TV Maze" "5.0.0.0"
"OMDb" "10.7.2.0"
"MusicBrainz" "10.7.2.0"
"AudioDB" "10.7.2.0"
Reverse Proxy: [e.g. none, nginx, apache, etc.] häh?
Base URL: http://localhost:8096/
Networking: [e.g. Host, Bridge/NAT] häh?
Storage: Movies and TV Shows on external harddrives connected via USB

To Reproduce

Go to ADMIN - Overview
Click on "Scan all Libraries"
Go to "Planned Tasks"
See error at "Library - Scan Media Libray"

Expected behavior
When some or all the of cover thumbnails of the movies and tv shows in the libraries are not shown on the UI, i usually refresh/ rescan the libraries and the covers are visible again. Expected behaviour....simply (re)scan all libraries to 100 % and do not stop with an error message after approximately 34 to 37 %

Logs
log_20210503_1.log

Screenshots

Additional context
Tried my best...sorry...english is not my native language....

Originally created by @Battlestar1965 on GitHub (May 3, 2021). **Describe the bug** When trying to (re)scan the media libraries, the process starts, but stops after a few seconds with an error message in the log file. The process stops after approximately 34 to 36 % according to the visible process bar. Problem is, all the cover thumnails of the movies / tv Shows are not visible, although they ar present in the corresponding folders. **System (please complete the following information):** - OS: Windows 10 Home Version 20H2 - Virtualization: [e.g. Docker, KVM, LXC] what do you mean with that? - Clients: Browser, Android on TV - Browser: MS Edge - Jellyfin Version: 10.7.2 - Playback: [Direct Play, Remux, Direct Stream, Transcode] - Installed Plugins: "Bookshelf" "5.0.0.0" "Fanart" "6.0.0.0" "Open Subtitles" "10.0.0.0" "Reports" "11.0.0.0" "TheTVDB" "4.0.0.0" "TMDb Box Sets" "7.0.0.0" "TV Maze" "5.0.0.0" "OMDb" "10.7.2.0" "MusicBrainz" "10.7.2.0" "AudioDB" "10.7.2.0" - Reverse Proxy: [e.g. none, nginx, apache, etc.] häh? - Base URL: http://localhost:8096/ - Networking: [e.g. Host, Bridge/NAT] häh? - Storage: Movies and TV Shows on external harddrives connected via USB **To Reproduce**  1. Go to ADMIN - Overview 2. Click on "Scan all Libraries" 3. Go to "Planned Tasks" 4. See error at "Library - Scan Media Libray" **Expected behavior** When some or all the of cover thumbnails of the movies and tv shows in the libraries are not shown on the UI, i usually refresh/ rescan the libraries and the covers are visible again. Expected behaviour....simply (re)scan all libraries to 100 % and do not stop with an error message after approximately 34 to 37 % > **Logs** [log_20210503_1.log](https://github.com/jellyfin/jellyfin/files/6413633/log_20210503_1.log) **Screenshots**  **Additional context** Tried my best...sorry...english is not my native language....

backuprepo

2025-12-21 21:25:39 +01:00

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backuprepo commented

2025-12-21 21:25:43 +01:00

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@cvium commented on GitHub (May 3, 2021):

The problem is two-fold.

Server is not handling the exception.
tvdb plugin shouldn't be throwing an exception.

@cvium commented on GitHub (May 3, 2021): The problem is two-fold. 1. Server is not handling the exception. 2. tvdb plugin shouldn't be throwing an exception.

backuprepo commented

2025-12-21 21:25:46 +01:00

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Owner

@Battlestar1965 commented on GitHub (May 12, 2021):

Update on the library scan issue

I got a new pc, fresh and updated windows installation, new installation of jellyfin 10.7.5 stable version and entirely new setup of the libraries in jellyfin. Initial scan of the libraries worked.

After that every attempt to rescan the libraries failed after a few seconds as it happend before with jellyfin 10.7.2 on the other pc

log file attached
log_20210512.log

Any ideas what i can do about that.....maybe i should revert back to version 10.6.4, which seemed to work well

@Battlestar1965 commented on GitHub (May 12, 2021): Update on the library scan issue I got a new pc, fresh and updated windows installation, new installation of jellyfin 10.7.5 stable version and entirely new setup of the libraries in jellyfin. Initial scan of the libraries worked. After that every attempt to rescan the libraries failed after a few seconds as it happend before with jellyfin 10.7.2 on the other pc log file attached [log_20210512.log](https://github.com/jellyfin/jellyfin/files/6463843/log_20210512.log) Any ideas what i can do about that.....maybe i should revert back to version 10.6.4, which seemed to work well

backuprepo commented

2025-12-21 21:25:48 +01:00

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@Battlestar1965 commented on GitHub (May 13, 2021):

Another and from my side last update on library scan issue.

Deinstalled 10.7.5 complete including all settings etc. Reinstalled 10.6.4, all is working just fine. Scanning of library, rescanning/updating works fine, no problems.

@Battlestar1965 commented on GitHub (May 13, 2021): Another and from my side last update on library scan issue. Deinstalled 10.7.5 complete including all settings etc. Reinstalled 10.6.4, all is working just fine. Scanning of library, rescanning/updating works fine, no problems.

backuprepo commented

2025-12-21 21:25:50 +01:00

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@stale[bot] commented on GitHub (Sep 21, 2021):

This issue has gone 120 days without comment. To avoid abandoned issues, it will be closed in 21 days if there are no new comments.
If you're the original submitter of this issue, please comment confirming if this issue still affects you in the latest release or nightlies, or close the issue if it has been fixed. If you're another user also affected by this bug, please comment confirming so. Either action will remove the stale label.
This bot exists to prevent issues from becoming stale and forgotten. Jellyfin is always moving forward, and bugs are often fixed as side effects of other changes. We therefore ask that bug report authors remain vigilant about their issues to ensure they are closed if fixed, or re-confirmed - perhaps with fresh logs or reproduction examples - regularly. If you have any questions you can reach us on Matrix or Social Media.

@stale[bot] commented on GitHub (Sep 21, 2021): This issue has gone 120 days without comment. To avoid abandoned issues, it will be closed in 21 days if there are no new comments. If you're the original submitter of this issue, please comment confirming if this issue still affects you in the latest release or nightlies, or close the issue if it has been fixed. If you're another user also affected by this bug, please comment confirming so. Either action will remove the stale label. This bot exists to prevent issues from becoming stale and forgotten. Jellyfin is always moving forward, and bugs are often fixed as side effects of other changes. We therefore ask that bug report authors remain vigilant about their issues to ensure they are closed if fixed, or re-confirmed - perhaps with fresh logs or reproduction examples - regularly. If you have any questions you can reach us on [Matrix or Social Media](https://docs.jellyfin.org/general/getting-help.html).

backuprepo commented

2025-12-21 21:25:52 +01:00

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Owner

@Bond-009 commented on GitHub (Mar 9, 2023):

Closing as stale

@Bond-009 commented on GitHub (Mar 9, 2023): Closing as stale

backuprepo referenced this issue

2025-12-22 07:18:59 +01:00

[PR #2990] [MERGED] Create Missing Data Folders #9133

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Reference: starred/jellyfin#2990

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