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Crash at login #2184

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opened 2025-12-21 20:14:38 +01:00 by backuprepo · 3 comments

backuprepo commented

2025-12-21 20:14:38 +01:00

Owner

Originally created by @arnaudsm on GitHub (Oct 12, 2020).

Describe the bug
The web client crashes when login in, with an infinite load animation. Screenshot.
But when I reopen the website in a new tab, the login was successful and my library shows flawlessly.

My instance is 1 year old, the issue only appeared with 10.6.x

System :

Virtualization: Docker
Clients: Web
Browser: Chrome 85 (no extensions)
Jellyfin Version: 10.6.3
Installed Plugins: None
Reverse Proxy: nginx

To Reproduce

Login
See freeze
Open website in new tab
Everything works again

Expected behavior
Login should not crash the page, but display the library.

Logs
Server logs

[2020-10-12 20:02:02.252 +00:00] [INF] [62] Jellyfin.Server.Implementations.Users.UserManager: Authentication request for "xxxxxxxxx" has succeeded.
[2020-10-12 20:02:02.252 +00:00] [INF] [62] Emby.Server.Implementations.Session.SessionManager: Creating new access token for user xxxxxxxxxxxx-xxxxx-xxxx-xxxx-xxxxxxxxxxxxxx
[2020-10-12 20:02:02.291 +00:00] [INF] [54] Emby.Server.Implementations.HttpServer.HttpListenerHost: WS "::ffff:xxx.xx.x.x" request
[2020-10-12 20:02:02.302 +00:00] [ERR] [77] Emby.Server.Implementations.HttpServer.HttpListenerHost: Error processing request. URL: "http://xxxxxxx/jellyfin/DisplayPreferences/usersettings?userId=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&client=emby"
System.Text.Json.JsonException: 'h' is invalid after a value. Expected either ',', '}', or ']'. Path: $.CustomPrefs.tvhome | LineNumber: 0 | BytePositionInLine: 474.
 ---> System.Text.Json.JsonReaderException: 'h' is invalid after a value. Expected either ',', '}', or ']'. LineNumber: 0 | BytePositionInLine: 474.
   at System.Text.Json.ThrowHelper.ThrowJsonReaderException(Utf8JsonReader& json, ExceptionResource resource, Byte nextByte, ReadOnlySpan`1 bytes)
   at System.Text.Json.Utf8JsonReader.ConsumeNextToken(Byte marker)
   at System.Text.Json.Utf8JsonReader.ConsumeNextTokenOrRollback(Byte marker)
   at System.Text.Json.Utf8JsonReader.ReadSingleSegment()
   at System.Text.Json.Utf8JsonReader.Read()
   at System.Text.Json.JsonSerializer.ReadCore(JsonSerializerOptions options, Utf8JsonReader& reader, ReadStack& readStack)
   --- End of inner exception stack trace ---
   at System.Text.Json.ThrowHelper.ReThrowWithPath(ReadStack& readStack, JsonReaderException ex)
   at System.Text.Json.JsonSerializer.ReadCore(JsonSerializerOptions options, Utf8JsonReader& reader, ReadStack& readStack)
   at System.Text.Json.JsonSerializer.ReadCore(Type returnType, JsonSerializerOptions options, Utf8JsonReader& reader)
   at System.Text.Json.JsonSerializer.ParseCore(ReadOnlySpan`1 utf8Json, Type returnType, JsonSerializerOptions options)
   at System.Text.Json.JsonSerializer.Deserialize[TValue](ReadOnlySpan`1 utf8Json, JsonSerializerOptions options)
   at Emby.Server.Implementations.Data.SqliteDisplayPreferencesRepository.GetDisplayPreferences(String displayPreferencesId, Guid userId, String client)
   at Emby.Server.Implementations.Data.SqliteDisplayPreferencesRepository.GetDisplayPreferences(String displayPreferencesId, String userId, String client)
   at MediaBrowser.Api.DisplayPreferencesService.Get(GetDisplayPreferences request)
   at Emby.Server.Implementations.Services.ServiceExecGeneral.Execute(Type serviceType, IRequest request, Object instance, Object requestDto, String requestName)
   at Emby.Server.Implementations.Services.ServiceController.Execute(HttpListenerHost httpHost, Object requestDto, IRequest req)
   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IRequest httpReq, HttpResponse httpRes, ILogger logger, CancellationToken cancellationToken)
   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IHttpRequest httpReq, String urlString, String host, String localPath, CancellationToken cancellationToken)

Chrome JS console

Error opening web socket: Error: Cannot open web socket without access token.
bundle.js?v=12:266 returning instance from getOrAddApiClient
bundle.js?v=12:266 Requesting url without automatic networking: https://xxxxxxx/jellyfin/Users/authenticatebyname
bundle.js?v=12:266 Requesting url without automatic networking: https://xxxxxxx/jellyfin/Sessions/Capabilities/Full
bundle.js?v=12:266 calling apiClient.ensureWebSocket
bundle.js?v=12:266 opening web socket with url: wss://xxxxxxx/jellyfin/socket?api_key=xxxxxxxxxxx&deviceId=xxxxxxxxxxxxxxxxxxxxxxxx
bundle.js?v=12:266 returning instance from getOrAddApiClient
bundle.js?v=12:266 Requesting url without automatic networking: https://xxxxxxx/jellyfin/DisplayPreferences/usersettings?userId=xxxxxxxxxxxxxxxxxxx&client=emby
bundle.js?v=12:266 web socket connection opened
bundle.js?v=12:266 GET https://xxxxxxx/jellyfin/DisplayPreferences/usersettings?userId=xxxxxxxxxxxxxxxxxxx&client=emby 500
index.html#!/login.html?serverid=xxxxxxxxxxx:1 Uncaught (in promise) Response {
    body: (...)
    bodyUsed: false
    headers: Headers {}
    ok: false
    redirected: false
    status: 500
    statusText: ""
    type: "basic"
    url: "https://xxxxx/jellyfin/DisplayPreferences/usersettings?userId=xxxxxxxxxxxxx&client=emby"
}
Sending web socket message: KeepAlive

Originally created by @arnaudsm on GitHub (Oct 12, 2020). **Describe the bug** The web client crashes when login in, with an infinite load animation. [Screenshot](https://i.imgur.com/DxaEdly.png). But when I reopen the website in a new tab, the login was successful and my library shows flawlessly. My instance is 1 year old, the issue only appeared with 10.6.x **System :** - Virtualization: Docker - Clients: Web - Browser: Chrome 85 (no extensions) - Jellyfin Version: 10.6.3 - Installed Plugins: None - Reverse Proxy: nginx **To Reproduce** 1. Login 2. See freeze 3. Open website in new tab 4. Everything works again **Expected behavior** Login should not crash the page, but display the library. **Logs** Server logs ``` [2020-10-12 20:02:02.252 +00:00] [INF] [62] Jellyfin.Server.Implementations.Users.UserManager: Authentication request for "xxxxxxxxx" has succeeded. [2020-10-12 20:02:02.252 +00:00] [INF] [62] Emby.Server.Implementations.Session.SessionManager: Creating new access token for user xxxxxxxxxxxx-xxxxx-xxxx-xxxx-xxxxxxxxxxxxxx [2020-10-12 20:02:02.291 +00:00] [INF] [54] Emby.Server.Implementations.HttpServer.HttpListenerHost: WS "::ffff:xxx.xx.x.x" request [2020-10-12 20:02:02.302 +00:00] [ERR] [77] Emby.Server.Implementations.HttpServer.HttpListenerHost: Error processing request. URL: "http://xxxxxxx/jellyfin/DisplayPreferences/usersettings?userId=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&client=emby" System.Text.Json.JsonException: 'h' is invalid after a value. Expected either ',', '}', or ']'. Path: $.CustomPrefs.tvhome | LineNumber: 0 | BytePositionInLine: 474. ---> System.Text.Json.JsonReaderException: 'h' is invalid after a value. Expected either ',', '}', or ']'. LineNumber: 0 | BytePositionInLine: 474. at System.Text.Json.ThrowHelper.ThrowJsonReaderException(Utf8JsonReader& json, ExceptionResource resource, Byte nextByte, ReadOnlySpan`1 bytes) at System.Text.Json.Utf8JsonReader.ConsumeNextToken(Byte marker) at System.Text.Json.Utf8JsonReader.ConsumeNextTokenOrRollback(Byte marker) at System.Text.Json.Utf8JsonReader.ReadSingleSegment() at System.Text.Json.Utf8JsonReader.Read() at System.Text.Json.JsonSerializer.ReadCore(JsonSerializerOptions options, Utf8JsonReader& reader, ReadStack& readStack) --- End of inner exception stack trace --- at System.Text.Json.ThrowHelper.ReThrowWithPath(ReadStack& readStack, JsonReaderException ex) at System.Text.Json.JsonSerializer.ReadCore(JsonSerializerOptions options, Utf8JsonReader& reader, ReadStack& readStack) at System.Text.Json.JsonSerializer.ReadCore(Type returnType, JsonSerializerOptions options, Utf8JsonReader& reader) at System.Text.Json.JsonSerializer.ParseCore(ReadOnlySpan`1 utf8Json, Type returnType, JsonSerializerOptions options) at System.Text.Json.JsonSerializer.Deserialize[TValue](ReadOnlySpan`1 utf8Json, JsonSerializerOptions options) at Emby.Server.Implementations.Data.SqliteDisplayPreferencesRepository.GetDisplayPreferences(String displayPreferencesId, Guid userId, String client) at Emby.Server.Implementations.Data.SqliteDisplayPreferencesRepository.GetDisplayPreferences(String displayPreferencesId, String userId, String client) at MediaBrowser.Api.DisplayPreferencesService.Get(GetDisplayPreferences request) at Emby.Server.Implementations.Services.ServiceExecGeneral.Execute(Type serviceType, IRequest request, Object instance, Object requestDto, String requestName) at Emby.Server.Implementations.Services.ServiceController.Execute(HttpListenerHost httpHost, Object requestDto, IRequest req) at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IRequest httpReq, HttpResponse httpRes, ILogger logger, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IHttpRequest httpReq, String urlString, String host, String localPath, CancellationToken cancellationToken) ``` Chrome JS console ``` Error opening web socket: Error: Cannot open web socket without access token. bundle.js?v=12:266 returning instance from getOrAddApiClient bundle.js?v=12:266 Requesting url without automatic networking: https://xxxxxxx/jellyfin/Users/authenticatebyname bundle.js?v=12:266 Requesting url without automatic networking: https://xxxxxxx/jellyfin/Sessions/Capabilities/Full bundle.js?v=12:266 calling apiClient.ensureWebSocket bundle.js?v=12:266 opening web socket with url: wss://xxxxxxx/jellyfin/socket?api_key=xxxxxxxxxxx&deviceId=xxxxxxxxxxxxxxxxxxxxxxxx bundle.js?v=12:266 returning instance from getOrAddApiClient bundle.js?v=12:266 Requesting url without automatic networking: https://xxxxxxx/jellyfin/DisplayPreferences/usersettings?userId=xxxxxxxxxxxxxxxxxxx&client=emby bundle.js?v=12:266 web socket connection opened bundle.js?v=12:266 GET https://xxxxxxx/jellyfin/DisplayPreferences/usersettings?userId=xxxxxxxxxxxxxxxxxxx&client=emby 500 index.html#!/login.html?serverid=xxxxxxxxxxx:1 Uncaught (in promise) Response { body: (...) bodyUsed: false headers: Headers {} ok: false redirected: false status: 500 statusText: "" type: "basic" url: "https://xxxxx/jellyfin/DisplayPreferences/usersettings?userId=xxxxxxxxxxxxx&client=emby" } Sending web socket message: KeepAlive ```

backuprepo

2025-12-21 20:14:38 +01:00

closed this issue
added the
bug

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backuprepo commented

2025-12-21 20:14:41 +01:00

Author

Owner

@BaronGreenback commented on GitHub (Oct 16, 2020):

Possibly https://github.com/jellyfin/jellyfin/issues/4310

@BaronGreenback commented on GitHub (Oct 16, 2020): Possibly https://github.com/jellyfin/jellyfin/issues/4310

backuprepo commented

2025-12-21 20:14:43 +01:00

Author

Owner

@stale[bot] commented on GitHub (Mar 19, 2021):

This issue has gone 120 days without comment. To avoid abandoned issues, it will be closed in 21 days if there are no new comments.
If you're the original submitter of this issue, please comment confirming if this issue still affects you in the latest release or nightlies, or close the issue if it has been fixed. If you're another user also affected by this bug, please comment confirming so. Either action will remove the stale label.
This bot exists to prevent issues from becoming stale and forgotten. Jellyfin is always moving forward, and bugs are often fixed as side effects of other changes. We therefore ask that bug report authors remain vigilant about their issues to ensure they are closed if fixed, or re-confirmed - perhaps with fresh logs or reproduction examples - regularly. If you have any questions you can reach us on Matrix or Social Media.

@stale[bot] commented on GitHub (Mar 19, 2021): This issue has gone 120 days without comment. To avoid abandoned issues, it will be closed in 21 days if there are no new comments. If you're the original submitter of this issue, please comment confirming if this issue still affects you in the latest release or nightlies, or close the issue if it has been fixed. If you're another user also affected by this bug, please comment confirming so. Either action will remove the stale label. This bot exists to prevent issues from becoming stale and forgotten. Jellyfin is always moving forward, and bugs are often fixed as side effects of other changes. We therefore ask that bug report authors remain vigilant about their issues to ensure they are closed if fixed, or re-confirmed - perhaps with fresh logs or reproduction examples - regularly. If you have any questions you can reach us on [Matrix or Social Media](https://docs.jellyfin.org/general/getting-help.html).

backuprepo commented

2025-12-21 20:14:44 +01:00

Author

Owner

@arnaudsm commented on GitHub (Mar 21, 2021):

Solved by upgrading to 10.7.0

@arnaudsm commented on GitHub (Mar 21, 2021): Solved by upgrading to 10.7.0

backuprepo referenced this issue

2025-12-22 07:09:48 +01:00

[PR #2184] [MERGED] Remove explicit configuration of "global_header" flag #8851

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Reference: starred/jellyfin#2184

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