Actors pictures missing when using only local metadata

backuprepo commented

2025-12-21 20:01:49 +01:00

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Originally created by @1024mb on GitHub (Aug 13, 2020).

Describe the bug

All the actors images are missing when only local metadata is used.

System (please complete the following information):

OS: Windows 10
Virtualization:
Clients: Browser, Android
Browser: Firefox
Jellyfin Version: 10.6.2
Playback:
Installed Plugins:
Reverse Proxy:
Base URL:
Networking:
Storage: local

To Reproduce

Add a library and disable all providers
Browse an entry (movie/tv show/whatever)

Expected behavior

To see the actor images.

Screenshots

Additional context

I didn't know if this is a bug or a feature request.
The actor pictures are stored on folders named .actors, one for each movie/TV show. Kodi is able to show the images so I guess the naming/storing conventions are respected.

Originally created by @1024mb on GitHub (Aug 13, 2020). **Describe the bug**  All the actors images are missing when only local metadata is used. **System (please complete the following information):** - OS: Windows 10 - Virtualization: - Clients: Browser, Android - Browser: Firefox - Jellyfin Version: 10.6.2 - Playback: - Installed Plugins: - Reverse Proxy: - Base URL: - Networking: - Storage: local **To Reproduce**  1. Add a library and disable all providers 2. Browse an entry (movie/tv show/whatever) **Expected behavior**  To see the actor images. **Screenshots**  ![firefox_2020-08-13_01-55-40](https://user-images.githubusercontent.com/9301204/90103471-2ea0fa00-dd08-11ea-8b71-02064c59f319.png) **Additional context**  I didn't know if this is a bug or a feature request. The actor pictures are stored on folders named `.actors`, one for each movie/TV show. Kodi is able to show the images so I guess the naming/storing conventions are respected.

backuprepo

2025-12-21 20:01:49 +01:00

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backuprepo commented

2025-12-21 20:01:53 +01:00

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@Orthos79 commented on GitHub (Aug 22, 2020):

I copied all actor picture files as described below. It works, but at the moment an actorimage in Jellyfin will only be shown if I at least click it once in Jellyfin Cast&Crew. (But of course I don´t want to click every actor image... I try to find a solution for that)

https://www.reddit.com/r/jellyfin/comments/b7huxv/actor_thumbnails_where_does_jellyfin_look_for_them/
//metadata/People/C/Chiwetel Ejiofor/poster.jpg

I would prefer it when files in the movie directory (.actors) could be used.

Regards,
Marc

@Orthos79 commented on GitHub (Aug 22, 2020): I copied all actor picture files as described below. It works, but at the moment an actorimage in Jellyfin will only be shown if I at least click it once in Jellyfin Cast&Crew. (But of course I don´t want to click every actor image... I try to find a solution for that) https://www.reddit.com/r/jellyfin/comments/b7huxv/actor_thumbnails_where_does_jellyfin_look_for_them/ /<your JF config folder>/metadata/People/C/Chiwetel Ejiofor/poster.jpg I would prefer it when files in the movie directory (.actors) could be used. Regards, Marc

backuprepo commented

2025-12-21 20:01:55 +01:00

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@stale[bot] commented on GitHub (Dec 21, 2020):

This issue has gone 120 days without comment. To avoid abandoned issues, it will be closed in 21 days if there are no new comments.
If you're the original submitter of this issue, please comment confirming if this issue still affects you in the latest release or nightlies, or close the issue if it has been fixed. If you're another user also affected by this bug, please comment confirming so. Either action will remove the stale label.
This bot exists to prevent issues from becoming stale and forgotten. Jellyfin is always moving forward, and bugs are often fixed as side effects of other changes. We therefore ask that bug report authors remain vigilant about their issues to ensure they are closed if fixed, or re-confirmed - perhaps with fresh logs or reproduction examples - regularly. If you have any questions you can reach us on Matrix or Social Media.

@stale[bot] commented on GitHub (Dec 21, 2020): This issue has gone 120 days without comment. To avoid abandoned issues, it will be closed in 21 days if there are no new comments. If you're the original submitter of this issue, please comment confirming if this issue still affects you in the latest release or nightlies, or close the issue if it has been fixed. If you're another user also affected by this bug, please comment confirming so. Either action will remove the stale label. This bot exists to prevent issues from becoming stale and forgotten. Jellyfin is always moving forward, and bugs are often fixed as side effects of other changes. We therefore ask that bug report authors remain vigilant about their issues to ensure they are closed if fixed, or re-confirmed - perhaps with fresh logs or reproduction examples - regularly. If you have any questions you can reach us on [Matrix or Social Media](https://docs.jellyfin.org/general/getting-help.html).

backuprepo commented

2025-12-21 20:01:58 +01:00

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@1024mb commented on GitHub (Dec 24, 2020):

Still happening.

@1024mb commented on GitHub (Dec 24, 2020): Still happening.

backuprepo commented

2025-12-21 20:02:00 +01:00

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@4ndreasH commented on GitHub (Jan 3, 2021):

same for me (jellyfin_10.7.0~rc2)

@4ndreasH commented on GitHub (Jan 3, 2021): same for me (jellyfin_10.7.0~rc2)

backuprepo commented

2025-12-21 20:02:01 +01:00

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@natrius commented on GitHub (Jan 5, 2021):

i created a custom folder for testing export\mediafiles\family\metadata\name name\poster.jpg and added in the nfo <thumb>/export/mediafiles/family/metadata/name name/poster.jpg</thumb> as well. But it does not get filled this way, is it possible Jellyfin can not handle if these pictures are somewhere else?

@natrius commented on GitHub (Jan 5, 2021): i created a custom folder for testing `export\mediafiles\family\metadata\name name\poster.jpg` and added in the nfo `<thumb>/export/mediafiles/family/metadata/name name/poster.jpg</thumb>` as well. But it does not get filled this way, is it possible Jellyfin can not handle if these pictures are somewhere else?

backuprepo commented

2025-12-21 20:02:02 +01:00

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@jfranki commented on GitHub (Sep 23, 2021):

I believe #4989 did not solve this issue as the problem is still happening (10.7.6), therefore I think this should be reopened.

@jfranki commented on GitHub (Sep 23, 2021): I believe #4989 did not solve this issue as the problem is still happening (10.7.6), therefore I think this should be reopened.

backuprepo commented

2025-12-21 20:02:04 +01:00

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@crobibero commented on GitHub (Sep 23, 2021):

I believe #4989 did not solve this issue as the problem is still happening (10.7.6), therefore I think this should be reopened.

The PR that you've linked was not in the 10.7.x release.

@crobibero commented on GitHub (Sep 23, 2021): > I believe #4989 did not solve this issue as the problem is still happening (10.7.6), therefore I think this should be reopened. The PR that you've linked was not in the 10.7.x release.

backuprepo commented

2025-12-21 20:02:05 +01:00

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@wyq977 commented on GitHub (Nov 6, 2021):

I copied all actor picture files as described below. It works, but at the ooment an actorimage in Jellyfin will only be shown if I at least click it once in Jellyfin Cast&Crew. (But of course I don´t want to click every actor image... I try to find a solution for that)

https://www.reddit.com/r/jellyfin/comments/b7huxv/actor_thumbnails_where_does_jellyfin_look_for_them/ //metadata/People/C/Chiwetel Ejiofor/poster.jpg

I would prefer it when files in the movie directory (.actors) could be used.

Regards, Marc

Can confirm that this is still happening in 10.7.7 so I hope this issue could be reopened. I only use local metadata downloaded from tmm or Sonarr, photos of the actors only shows up when I clicked on it at least once.

And actor image location/url are specified in tvshow.nfo:

e.g.

  <actor>
    <name>Johnny Galecki</name>
    <role>Leonard Hofstadter</role>
    <thumb>https://image.tmdb.org/t/p/h632/gkwMiwHX7lmfjORRJi6T6SM3ppo.jpg</thumb>
    <profile>https://www.themoviedb.org/person/16478</profile>
    <tmdbid>16478</tmdbid>
  </actor>
  <actor>
    <name>Jim Parsons</name>
    <role>Sheldon Cooper</role>
    <thumb>https://image.tmdb.org/t/p/h632/sa05slVgacuXe94UFnQs4rfqZL4.jpg</thumb>
    <profile>https://www.themoviedb.org/person/5374</profile>
    <tmdbid>5374</tmdbid>
  </actor>

Version: 10.7.7

Operating System: Darwin

Architecture: X64

@wyq977 commented on GitHub (Nov 6, 2021): > I copied all actor picture files as described below. It works, but at the ooment an actorimage in Jellyfin will only be shown if I at least click it once in Jellyfin Cast&Crew. (But of course I don´t want to click every actor image... I try to find a solution for that) > > https://www.reddit.com/r/jellyfin/comments/b7huxv/actor_thumbnails_where_does_jellyfin_look_for_them/ //metadata/People/C/Chiwetel Ejiofor/poster.jpg > > I would prefer it when files in the movie directory (.actors) could be used. > > Regards, Marc Can confirm that this is still happening in 10.7.7 so I hope this issue could be reopened. I only use local metadata downloaded from tmm or Sonarr, photos of the actors only shows up when I clicked on it at least once. And actor image location/url are specified in `tvshow.nfo`: e.g. ``` <actor> <name>Johnny Galecki</name> <role>Leonard Hofstadter</role> <thumb>https://image.tmdb.org/t/p/h632/gkwMiwHX7lmfjORRJi6T6SM3ppo.jpg</thumb> <profile>https://www.themoviedb.org/person/16478</profile> <tmdbid>16478</tmdbid> </actor> <actor> <name>Jim Parsons</name> <role>Sheldon Cooper</role> <thumb>https://image.tmdb.org/t/p/h632/sa05slVgacuXe94UFnQs4rfqZL4.jpg</thumb> <profile>https://www.themoviedb.org/person/5374</profile> <tmdbid>5374</tmdbid> </actor> ``` ``` Version: 10.7.7 Operating System: Darwin Architecture: X64 ```

backuprepo commented

2025-12-21 20:02:07 +01:00

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@cvium commented on GitHub (Nov 6, 2021):

Can confirm that this is still happening in 10.7.7 so I hope this issue could be reopened.

I can confirm that the fix is still not in 10.7.x. It is, however, in 10.8-alpha/master/unstable. So no, it will not be reopened.

@cvium commented on GitHub (Nov 6, 2021): > Can confirm that this is still happening in 10.7.7 so I hope this issue could be reopened. I can confirm that the fix is still not in 10.7.x. It is, however, in 10.8-alpha/master/unstable. So no, it will not be reopened.

backuprepo commented

2025-12-21 20:02:09 +01:00

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@wyq977 commented on GitHub (Nov 7, 2021):

ty for the update and the fix!

@wyq977 commented on GitHub (Nov 7, 2021): ty for the update and the fix!

backuprepo referenced this issue

2025-12-22 07:07:50 +01:00

[PR #2039] [MERGED] Fix always false condition #8798

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Actors pictures missing when using only local metadata #2039